Urgent Care FAQ
1. When should I go to an emergency room and when should I go to an urgent care clinic?
Some medical problems require immediate medical attention of a hospital emergency room, however, in many cases an urgent care facility is a quicker and often more cost efficient alternative. The lists below offer some guidance to what sort of treatment each type facilitates.
The following problems need the attention of an emergency room doctor:
- Altered mental status
- Moderate to severe chest pain
- Electrical shock
- Extreme shortness of breath
- Major trauma
- Pregnancy related problems
2. Should I call to make an appointment before coming in?
Walk-ins are always welcome at The Urgent Care at Vermont. Calling us before your visit is helpful as our staff can prepare your paperwork and set up a room for you, but it is not required.
3. What is the usual wait time at The Urgent Care at Vermont?
Wait times are generally very short. Unlike an ER, where times wait can be 4 hours or more, The Urgent Care at Vermont will typically see a patient within 20 minutes of their check-in. Many times the wait time is even shorter than 10 minutes!
4. Is it more expensive to visit an urgent care center rather than an emergency room?
Urgent care centers are generally much less expensive to visit than an emergency room. Sometimes an urgent care visit can be a quarter to a third as expensive as your hospital’s emergency room visit.
5. When should I visit my primary care physician and when should I visit an urgent care center?
The Urgent Care at Vermont is set up as an urgent care clinic and a primary care clinic for ongoing care. If you already have a primary care physician that you like, The Urgent Care at Vermont is an excellent option for your medical needs during those times when you cannot get into your primary care physician in a timely manner, or when the primary care physician’s office is not open, such as after hours, weekends and holidays.
6. What information should I bring with me when I come to your urgent care clinic?
All first time patients need to bring an up-to-date medical insurance card and a government issued photo ID. If you take medicines, please also be prepared to discuss the exact names and dosages of the medicines that you are taking. If you are being treated for an ongoing medical condition then it is helpful for you to bring copies of any pertinent prior lab work or imaging studies if you have them.
7. Do I need to pay with cash?
We work with almost all major PPO and HMO insurances and we also accept all major credit cards, cash, and personal checks. You may be responsible for small insurance co-pay, which you can pay with cash, credit card, or personal check.
8. What types of insurance do you accept?
We accept most PPO insurances, as well as HMO insurances and Medicare.
9. What if I do not have medical insurance?
The Urgent Care at Vermont has great prices and accepts cash, personal checks, and all major credit cards, even EBT.
10. Does The Urgent Care at Vermont treat children?
The Urgent Care at Vermont doctors treat patients as young as 6 months old.
11. After my urgent care visit, can I follow up with The Urgent Care at Vermont?
Yes. The Urgent Care at Vermont is an urgent care clinic as well as general medical clinic. You are welcome to follow up with our physicians for follow up care.
To connect to the Urgent Care at Vermont Website, click here.